⚡ Key Highlights at a Glance
Every formal complaint receives an official acknowledgment ticket number within 24 to 48 hours of submission.
Mandatory investigation and written disposal within 15 calendar days pursuant to IT Rules 2021.
Direct contact line to our legal & compliance officer stationed in India for regulatory liaison.
Expedited takedown procedure for copyright, trademark, or misleading discount listings.
1. Statutory Framework & Intermediary Compliance
TopDeals India (topdealsindia.com) operates as an intermediary digital platform facilitating deal discovery, coupon aggregation, and shopping research.
In strict compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the provisions of the Digital Personal Data Protection Act, 2023, TopDeals India has instituted a robust Grievance Redressal Mechanism to address consumer concerns, data privacy requests, intellectual property complaints, and content moderation inquiries.
2. Designated Grievance & Nodal Officer
Consumers, brand owners, rights holders, and government authorities may direct any complaints or statutory inquiries to our designated officer:
3. How to File a Grievance
To ensure prompt investigation, please submit your complaint via email to [email protected] with the following details:
- Complainant Details: Your full name, contact email address, phone number, and physical address.
- Nature of Grievance: Specify whether your issue pertains to:
- Data Privacy / DPDP Act erasure or correction request;
- Intellectual Property / Copyright or Trademark infringement;
- Misleading, inaccurate, or expired deal/coupon listing;
- Platform abuse or security vulnerability report.
- Exact URL / Link: The specific webpage link(s) on TopDeals India where the disputed material is located.
- Evidence / Substantiation: Relevant proof, trademark registration certificate (for IP claims), or detailed description of the discrepancy.
- Statement of Good Faith: A declaration that the information provided in the notice is accurate and made in good faith.
4. Statutory Resolution Timelines
We strictly adhere to the timelines mandated under Indian IT regulations:
Acknowledgment of grievance receipt with a unique Ticket ID sent to the complainant.
Preliminary evaluation, internal review with editorial or engineering teams, and interim update.
Final decision, corrective action (such as takedown or data erasure), and formal closure communication.
5. Copyright, Trademark & Content Takedown Protocol
TopDeals India respects the intellectual property rights of third parties. If you are a copyright or trademark owner (or authorized agent) and believe that any content or image on TopDeals India infringes your intellectual property:
- Send an expedited takedown notice to
[email protected]and[email protected]. - Upon receipt of a valid notice complying with Rule 3(1)(d) of the IT Rules 2021, we will disable access or remove the allegedly infringing material within 36 hours pending verification.
6. Escalation & Grievance Appellate Committee (GAC)
If you are unsatisfied with the resolution provided by our Grievance Officer, you have the legal right to appeal against such decision to the Grievance Appellate Committee (GAC) established by the Central Government under Rule 3A of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, accessible via the official government portal at gac.gov.in within 30 days of receiving the Grievance Officer's order.